What type of backings will these pins come with?
Each pin will come with rubber backings but will also come with an additional set of butterfly clasps.
Last updated: March 04, 2024 18:52
Will the pins have backing cards?
In order to cut costs and save on environmental waste, we’ve switched our pin packaging towards cotton bags. It helps prevent pins from scratching and gives you an additional option to store them!
Last updated: March 04, 2024 18:53
How big are these pins?
Each pin will be 2 inches!
Last updated: March 04, 2024 19:04
There are only two tiers to your campaign, what if I want more than one pin but not the whole set?
To make things easier on everyone we’ve opted to offer a single pin reward tier and allow backers to select additional pins through the add-ons tab. You will get to select which pin on the reward tier during our survey stage.
Last updated: March 04, 2024 19:04
Will your pins be available after the campaign?
Most pins, yes, and only if the campaign meets its funding goal.
The only pins that will not be available (or available only in very small quantities) after the campaign are the who collaborative pins (both marked via the stretch goals tab).
Last updated: March 04, 2024 19:25
Have you considered making [suggestion]?
While I’m glad you like this campaign enough to be inspired to make suggestions, we can’t accept any at this time.
Last updated: March 04, 2024 19:25
How does shipping work?
Backerkit’s system has opted to charge for shipping of items after the campaign has been completed. This means that the prices on each reward tier apply to the items only and you will pay shipping during our fulfillment stage. Please refer to our shipping guide graphic on the project’s main page for shipping estimates. We will always aim to try and keep the shipping costs as low as possible. Sorry for any inconvenience!
Last updated: March 04, 2024 19:00
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: March 27, 2024 13:55
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
Last updated: March 27, 2024 13:55
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like
Last updated: March 27, 2024 13:55
Idk why backerkits making me add this.
If you have any questions shoot us an email!
Last updated: May 02, 2024 20:16
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.